Junior IT Helpdesk Support

Technology Park Malaysia, Bukit Jalil, Kuala Lumpur

Job Responsibilities:
  • To provide remote, phone or direct support to end users;
  • Provide telephone, chats, remote/direct support to all level of end user;
  • Handle email & telephone incident/request.
  • Basic troubleshooting for Wintel based, Mac OS/iOS and Android devices;
  • Ticket escalation, severity categorization, support coordination, between users and engineers
  • NOC helpdesk 24/7 rotation and backup

Candidate Requirements:
  • Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Computer Science/Information Technology or equivalent;
  • Required language(s): English, Bahasa Malaysia;
  • At least 1 Year(s) of working experience in the related field is required for this position.
    Fresh grads is encouraged to apply;
  • Required Skill(s): MacOS, iOS, TCP/IP, DNS, DHCP;
  • Preferably for those who stay near Cyberjaya;
  • Possess own transport, willing to travel and relocate;
  • Must be able to work on Shift;
  • Required to have knowledge in configuring & troubleshooting for Wintel based, Mac OS/iOS and Android devices;
  • Knowledge of Exchange will be an added advantage
  • Possess basic knowledge in troubleshooting and root cause analysis
  • Good communication and customer service skills
  • Able to work under pressure, self-initiative and able to work independently.

Regarding this position:
This will be a contract position for 1 year (renewable contract). The package will be basic + allowance.