Customer Service Consultant

Technology Park Malaysia, Bukit Jalil, Kuala Lumpur

Being a vibrant and dynamic company, Qinetics has now grown to become a renowned industry player in Domain name services and Enterprise IT solutions with a workforce of more than 100. Domain Name Services and Enterprise Solutions are Qinetics’ primary business focuses.


Responsibilities:

Summary: Customer service daily routine which generally consists of handling emails, livechats and ad-hoc tasks in regards to clients’ request.
  • Communicate with partners by telephone or electronic medium for domain matter.
  • Escalate unresolved queries to designated departments for further investigation. 
  • Obtain and examine all relevant information to assess the validity of inquiries and to determine possible causes, and to propose appropriate solutions.
  • Communicate progress and resolution of issues to internal and external customers.
  • Maintain accurate and quality response for ISO9001 audit and compliance purposes.
  • Familiarize with the prepared SOP on covered scenario on handling emails, processing pending orders, as well as answering generally inquiries.
  • Update daily listing for day to day operation according to the given requirement.
  • Any other responsibilities as deem necessary by the management from time to time.

Requirements:
  • Candidate must possess at least a Bachelor’s Degree in any field.
  • Fresh graduates are encouraged to apply.
  • Required skills: Microsoft Office (Word, Excel, PowerPoint)
  • Fluent in English and Mandarin for both oral and written.
  • Able to work independently, strong work commitment, trustworthy.
  • Self-motivated and perform well under pressure.
  • Willing to work on shift including weekend and public holiday. Allowance will be provided accordingly.

Remuneration:
  • Entitled to shift allowance (subject to monthly shift)
  • Annual Leave – 16 days
  • Internet reimbursement upon confirmation (Amount subjected to job grade)
  • Business travel expenses is arranged and provided by Company
  • Covered under company insurance (GPA & GHS)
  • Performance based bonus and annual salary review (Performance review system applies)
  • Entitled for B-infinite membership upon confirmation


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