Job Description
Position : Operations Support Executive
Job Summary:
To engage with our diverse clientele, providing timely solutions, and cultivating positive relationships. With a focus on empathy and problem-solving, in making a difference to elevate customer satisfaction while enjoying a supportive work environment that fosters growth and success.
Job Responsibilities:
- To communicate with partners by telephone or electronic mediums on their concerns or queries.
- To escalate unresolved queries to designated departments for further investigation.
- To obtain and examine all relevant information to assess the validity of inquiries and to determine possible causes, and to propose appropriate solutions.
- To communicate progress and resolution of issues to internal and external customers.
- To maintain accurate and quality response to ensure process compliance.
- To familiarize with the prepared SOP in handling and resolving queries.
- To update listing for daily operation according to the given requirement.
Job Requirements:
- Candidate must possess at least a Diploma, Advanced/ Higher/ Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma or Professional Degree in Business Administration / Computer Science / Marketing / IT or equivalent.
- Fresh graduates are encouraged to apply.
- Proficient in English and Mandarin for both oral and written to service our clients in Greater China regions.
- Able to work independently, strong work commitment, trustworthy, good team player with excellent communication and interpersonal skills & vigilant on calls waiting and helpdesk enquiry.
- Self-motivated, fast leaner, positive attitude, able to meet timeline and perform well under pressure.
- Willing to work on rotational shifts including weekends and public holidays. Allowance will be provided accordingly.