Job Description
Position : IT Helpdesk Support
Job Summary:
To provide technical support to internal users, and ensuring a seamless operation for our organization, from troubleshooting technical issues to guiding users through software installations and upgrades, tackling challenges head-on with a blend of technical expertise and exceptional customer service.
Job Responsibilities:
- To provide technical support to all level of users, either remotely or through phone.
- To handle incident, request or queries from emails or phone.
- Basic troubleshooting for Wintel based, Mac OS/iOS and Android devices;
- Ticket escalation, severity categorization, support coordination, between users and engineers.
- To be NOC helpdesk 24/7 rotation and backup.
Job Requirements:
- Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Computer Science/Information Technology or equivalent.
- At least 1 Year(s) of working experience in the related field is required for this position.
- Fresh graduates are encouraged to apply.
- Required Skill(s): MacOS, iOS, TCP/IP, DNS, DHCP.
- Possess own transport, willing to travel and relocate.
- Must be able to work on shift rotations.
- Required to have knowledge in configuring & troubleshooting for Wintel based, Mac OS/iOS and Android devices.
- Possess basic knowledge in troubleshooting and root cause analysis.
- Good communication and customer service skills.
- Able to work under pressure, self-initiative and able to work independently.